Troubleshooting Guide

TEST YOUR SYSTEM:  Flash player    Shockwave player    Java     Adobe Reader

These four free programs are used in many activities used in the EP program. Make sure you have them installed and enabled on your computer. You will need to restart your computer after some installations. Read below for more specific issues with using these programs.

A recent Chrome and Safari update has disabled flash and you need to re-enable it in settings. This might manifest as an unplayable video/game or a downloaded .swf file that says it will harm your computer. Here are the steps to re-enable flash in Safari.

To re-enable Flash in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under “Privacy and security,” click Content settings.
  5. Click Flash.
  6. Turn on Allow sites to run Flash.
  7. Turn off Ask first.

Links issues:

If you are using a copy of the course, a pdf, or Evernote for example, please check on the site to see if there is a new link already in place.

Before reporting a broken link from a tablet, please try it on the computer to be sure it is the link and not a compatibility issue.

Try a different browser such as Firefox or Chrome if a page isn’t loading.

If the page loads but not the activity, check your system (above).

You can also try this website to see if a link is down for everyone or if it’s just you.    downforeveryoneorjustme.com

Sometimes when a site is down it may just be down temporarily. Some sites you can find an older cached version by typing the URL here: archive.org

Java:

Some links on Easy Peasy require the use of Java. Recent updates have auto-set the security settings to block out many web pages. Here are some troubleshooting steps:

  1. Make sure you have java installed: https://www.java.com/en/download/
  2. Be sure you have “allowed” java to run on the page.
  3. Go into your control panel and click on programs and  then java. Change the security settings to medium.
  4. Make sure Java and Java toolkit are enabled on your browsers settings.
  5. Be sure to restart your computer after making any changes and try the link again.
  6.  We know Chrome doesn’t support Java anymore and that Java can be a pain. We will eventually have to move away from it, but for now many courses require Java, especially science for virtual labs and simulations.

Flash/Shockwave:

Some links on Easy Peasy require a shockwave player. Depending on your settings, you will likely need to “allow” the page access to the player to get it to work. If you click on a link and it automatically downloads a “.dcr” file, you need to update your shockwave player. If you click on a shockwave-indicated link and it doesn’t work, please check your shockwaveplayer before reporting it. Here are some steps to follow:

  1. Be sure you have a shockwave player installed. Here is a free one: http://get.adobe.com/shockwave/?promoid=JOPDF
  2. Be sure you have “allowed” the player to run on the page.
  3. Check for an update on your player.
  4. Be sure to restart your computer after making any changes to your player and try again.

If you are on a tablet, you will need a shockwave-enabled browser (Puffin and Photon are two of the most commonly used for Ipad) to run any shockwave links.

25 thoughts on “Troubleshooting Guide

  1. Terri Jones October 17, 2014 / 1:00 pm

    We’re attempting to access Day 20, Unit 1, 2, 3 to make changes to our work, but getting msg. “Website Not Available”. Can you tell us if there is a problem and when we can check again. Thanks.

  2. James Halek March 2, 2015 / 7:09 pm

    Biology Day 146 Grading Sheet is not availible

  3. T.Conti June 2, 2015 / 7:06 pm

    Hi! We have been unable to access the link due to an issue w/ java security on Algebra II Day 11 Finding the Domain. We have updated our version of java, changed the security setting to the lowest possible, which is now only high with the updated version of Java and completed everything on the troubleshooting suggestion list, including changing our browser. However, it is still being blocked by Java, stating that the site isn’t allowed. Suggestions? Thanks in Advance!

    • Easy Peasy All-in-One Homeschool June 16, 2015 / 11:34 am

      This is working for me today, can you please check if it is working for you. I am hoping that this was a temporary issue. If it is not we will get this updated.

  4. Michelle June 15, 2015 / 7:34 pm

    On Day 85 Oceanography, I dont see a link to print from. There is a star next to the day, so there should be something to print.

  5. Barbra June 15, 2015 / 7:39 pm

    Im having the same problem with algebra 1 unable to get into reviews preactices etc through links

  6. Jodi A Gillaume September 3, 2015 / 2:43 pm

    We are trying to access Day 3 foundations 3.Take this quiz on identifying how you learn best. We keep getting “403 – Forbidden Error
    You are not allowed to access this address.
    If the error persists, please contact the website webmaster.” I tried the http://www.downforeveryoneorjustme.com/ and it says it’s not just me.
    Thanks, Jodi

  7. Annamarie Fraizer September 3, 2015 / 3:28 pm

    On literature/ comp class, we are unable to access the word list for day 1, it says there is an error and that we are to report it.

      • Annamarie Fraizer September 4, 2015 / 12:31 pm

        That was the problem, he didn’t follow all the directions:) thank you!

        Sent from my iPhone

        >

  8. joe September 8, 2015 / 2:28 am

    there is a problem with the plugins on the 9th grade math algebra 1 and literature and composition vocab part ive tried every thing please reply

  9. joe September 8, 2015 / 6:51 pm

    how do i do that

  10. pixielover16 September 9, 2015 / 1:20 pm

    modern american histories 2nd quarter grade sheet doesn’t line up with actual days don’t know what to do

  11. Kenya February 24, 2016 / 6:38 pm

    Your website is great! Thank you! Thank you! Thank you!
    Whenever I come across things that I question, I like to double check. On the Biology Day 12, there are 5 identifying variables questions. On the answer key, the first one I am thinking is switched around (of course I could be wrong). The independent (manipulated) variable should be the amount of exercise and the dependent variable should be the time it takes to run a kilometer. Seems we are manipulating the amount of exercise to see how long it takes to run. Please let me know your thoughts. Thanks again.

  12. Suzy August 8, 2016 / 7:21 pm

    Are there answers for the Grammar Land printablables used on day 1 English 8?

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